FAQ

When will I receive my order?

Once your order is complete and our team securely packs your purchase, tracking will be sent to the email address on file. If tracking is not received, double check the correct email was filed or review your spam folder. 

Can I customize my creation?

Yes, we offer many ways to customize your creation whether it be a custom color scheme, lamp cord, metal finish, size, etc. Please send us an email with your request.

Do you ship internationally?

Yes, please submit an email with the item(s), quantity and country you wish to ship to and we will provide you with a shipping quote.

Which payment methods are accepted?

We offer two online payment processing options: PayPal & Stripe which accept all major credit cards.

What if something breaks in transit?

Please notify us through email with your order number, which pieces are broken and a photograph for our records and we will issue a replacement per the stated return policy timeline. 

Are your bulbs dimmable?

Yes. All of our bulbs are dimmable. Hardwired light fixtures would require a wall dimmer and most table lamps come with a dimmer or can be customized with one per request. 

How bright are Edison Bulbs?

Watts are not the same as lumens, aka brightness. Antique lighting does not have the same level of brightness, or the same lumens per watt ratio, as standard incandescent lighting.

25 Watt Edison Bulb – 85 Lumens

40 Watt Edison Bulbs – 205 Lumens

60 Watt Edison Bulbs – 400 Lumens


100 Watt Equivalent LED Bulb* – 1600 Lumens 

*uses only 17 watts  

Will your fixtures work with vaulted ceilings?

Yes. All light fixtures can work with vaulted or sloped ceilings. During checkout please make note of your ceiling and we will equip your canopy with the correct hardware to accommodate. 

What's the best drop length length for my pendants?

As a general rule, the bottom of your pendant lights should hang between 30 and 36 inches above a countertop or island. Your height and the height of your ceiling should be taken into consideration as well because you want to be able to see across the counter without the light being in your way. 

Our standard hardware includes 36″ of pendant rods which consist of two 12″ and two 6″ sections which can be removed to customize the height. 

Additional pendant rods or pendant cord can be purchased for heigh ceilings:

Pendant Extension Rod Link

Pendant Lighting Cord Link

What's the right color temperature for my home?

The Kelvin temperature of a light represents the color that a bulb will produce. Generally, a light’s Kelvin temperature will be fall somewhere between 2000K and 6500K. It’s important to choose a proper temperature for the your LED bulb’s application. Below is a chart showing the different Kelvin temperatures on the visible light spectrum.

Light Bulb Color

 

Kelvin temperatures of 2000K-3000K produce a warm, calm, inviting light that is great for general indoor lighting in both homes and businesses. LED lights in the 3100K-4500K range can be described as “cool white”. These are bright and vibrant lights that are perfect for workspaces like basements, factories and hospitals. Lights with Kelvin temperatures in the 4600K-6500K range produce a crisp color similar to that of daylight. These lights are best when maximum illumination is required like security lighting, display cases, warehouses and industrial areas.

What is your return policy?

If you are not entirely satisfied with your purchase, we’re here to help.

We gladly accept returns and exchanges.

Contact us within: 14 days of delivery

Ship items back to us within: 20 days of delivery

To be eligible for a return, your item(s) must be uninstalled and in the same condition that you received it. Returns must also be shipped back in original packaging and should be packaged with the same packing material carefully to prevent damage. You are responsible for the cost of the return shipment + 15% restocking fee.

The following items can not be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:

  • Custom or Personalized Orders

Refunds:
If the item(s) and all parts are found to be in their original condition, then your refund will be processed within 7 days from the received date and a refund will be issued to your original method of payment for the fixture price minus 15% restocking fee. Shipping and expedite fees are 100% non-refundable

Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

To return your product, please ship to the following address:

Cordero Handcrafted Lighting
4324 Barringer Drive
Suite 104
Charlotte, NC 28217