Store Policies

Returns:

If you are not entirely satisfied with your purchase, we’re here to help.

We gladly accept returns and exchanges.

Contact us within: 14 days of delivery
Ship items back to us within: 30 days of delivery
To be eligible for a return, your item must be unused and in the same condition in which it was received. Pack item(s) extremely well using all packing materials that were used when received. If fixture(s) are damaged during shipping due to improper packing, 100% refunds will not be given.

Your item(s) must be in the original packaging.

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:
  • Custom or Personalized Orders

Refunds:
After receiving your return and inspecting the condition of your item(s), we will process your return. Please allow at least seven (7) days from the receipt of your item(s) to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To return your product, please ship to the following address:

Cordero Handcrafted Lighting
4324 Barringer Drive
Suite 104
Charlotte, NC 28217

Shipping Estimates:

  • Custom Orders – Lead time: 6-8 weeks.
  • Light Fixture Orders – Average Lead time: 2-3 weeks. *Please contact us to find out the most up-to-date lead times
  • Hardware: Lead time: 1-3 days.
  • Large Vintage Fans Lamps may take up to 6-8 weeks to handcraft.

All packages ship via UPS Ground with tracking from Charlotte, NC. International shipments are processed through the USPS & UPS via Priority International.

Additional Policies and FAQs

At CHL we do our very best to earn positive feedback. If for any reason you are not satisfied with your transaction, please send us a message and in almost every case a solution can be easily worked out. While most of CHL products use UL listed components, some components of our fixtures are for aesthetic purposes only, and not UL listed. It is the customer’s responsibility to consult the appropriate electrical inspectors/contractors before installation of any lighting fixture. Dan Cordero, LLC is not liable for damages caused by misuse of our products.

Many of our creations either have light bulbs, glass bell jars, or glass pendants and we work hard to make sure they are packed extremely well. We love fragile stickers so don’t be alarmed when you receive a box covered in them. All that being said, glass is fragile and it will occasionally crack no matter how well we bubble-wrap it. If this does occur, we will send you a replacement free of charge. Please provide a picture of the shattered glass with the request.

If you have questions on our policies:

Contact Us