Store Policies

Made-to-Order Manufacturing

All lighting and hardware products are assembled in our facility in Charlotte, NC. When an order is placed, it enters a production queue and typically requires 2-3 weeks to complete (excluding our custom globe chandeliers which have an 8-9 week lead time). We do not stock inventory, and each item is produced just for you by an expert artisan. Our process involves activities such as powder coating, woodworking, chemical aging, lacquering, painting, wiring, testing, packaging, and more, and we do our very best to complete your order in a timely fashion.

For larger orders of 10 or more items, we will contact you if we are not able to meet our quoted lead time. If you need a fixture sooner or on a specific date, please feel free to contact us as soon as possible, and we’ll do our best to accommodate.

Domestic Shipping
We offer flat rate shipping in the United States via UPS Ground (and USPS for small packages) which requires 1-5 business days to ship from Charlotte, NC. Please note CHL cannot be held liable for packages that are not received, but are tracked as delivered. As a result, the risk of loss and title of items purchased passes to you the customer upon delivery.

International Shipping – Canada and Outside North America
All orders ship to Canada via UPS International Ground or USPS Priority Mail International. We also offer carrier calculated shipping outside North America via USPS Priority Mail International. If your country is not available during checkout, please contact us to determine if we are able to ship to your country and to obtain a quote. Buyers are responsible for any customs and import taxes that may apply. CHL is not responsible for delays due to customs.

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or cost associated with an incorrectly provided address.

If there is no signature requirement, UPS will determine at their own discretion if an area is secure to leave a package. If there is signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they are not able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts. 

If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact UPS and request a “trace” to located the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with UPS to recover the cost of the lost or stolen item. 

If you are not entirely satisfied with your purchase, we’re here to help.

We gladly accept returns and exchanges.

Contact us within: 14 days of delivery

Ship items back to us within: 20 days of delivery

To be eligible for a return, your item(s) must be uninstalled and in the same condition that you received them. Returns must also be shipped back in original packaging and should be packaged with the same packing material carefully to prevent damage. You are responsible for the cost of the return shipment + a 15% restocking fee.

The following items can not be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:

  • Custom or Personalized Orders

Refunds:
If the item(s) and all parts are found to be in their original condition, then your refund will be processed within 7 days from the received date and a refund will be issued to your original method of payment for the fixture price minus a 15% restocking fee. Shipping and expedite fees are 100% non-refundable.

Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

To return your product, please ship to the following address:

Cordero Handcrafted Lighting
4324 Revolution Park Drive
Suite 104
Charlotte, NC 28217

At CHL we do our very best to earn positive feedback. If for any reason you are not satisfied with your transaction, please send us a message and in almost every case a solution can be easily worked out. While CHL fixtures are handcrafted with UL listed components, our fixtures as a whole are not UL listed. It is the customer’s responsibility to consult the appropriate electrical inspectors/contractors before installation of any lighting fixture. Dan Cordero, LLC is not liable for damages caused by misuse of our products or responsible for the refusal of installation from builders or electricians. 

Many of our creations feature light bulbs, glass globes, or glass pendants and we work hard to make sure they are packed extremely well. We love fragile stickers so don’t be alarmed when you receive a box covered in them. All that being said, glass is fragile and it will occasionally crack no matter how well we securely package them. If this does occur, we will send you a replacement free of charge. Please provide a picture of the shattered glass with the request.

If you have questions on our policies:

Contact Us