At CHL we do our very best to earn positive feedback. If for any reason you are not satisfied with your transaction, please send us a message and in almost every case a solution can be easily worked out. While CHL fixtures are handcrafted with UL listed components, our fixtures as a whole are not UL listed. It is the customer’s responsibility to consult the appropriate electrical inspectors/contractors before installation of any lighting fixture. Dan Cordero, LLC is not liable for damages caused by misuse of our products or responsible for the refusal of installation from builders or electricians.
Many of our creations feature light bulbs, glass globes, or glass pendants and we work hard to make sure they are packed extremely well. We love fragile stickers so don’t be alarmed when you receive a box covered in them. All that being said, glass is fragile and it will occasionally crack no matter how well we securely package them. If this does occur, we will send you a replacement free of charge. Please provide a picture of the shattered glass with the request.