Store Policies

Made-to-Order Manufacturing

All lighting and hardware products are assembled in our facility in Charlotte, NC. When an order is placed, it enters a production queue and typically requires 2-3 weeks to complete (excluding our custom globe chandeliers which have an 8-9 week lead time). We do not stock inventory, and each item is produced just for you by an expert artisan. Our process involves activities such as powder coating, woodworking, chemical aging, lacquering, painting, wiring, testing, packaging, and more, and we do our very best to complete your order in a timely fashion.

For larger orders of 10 or more items, we will contact you if we are not able to meet our quoted lead time. If you need a fixture sooner or on a specific date, please feel free to contact us as soon as possible, and we’ll do our best to accommodate.

Expedited Chandelier Lead Time: 1 week / 3 weeks

Expedited Dome Lighting Lead Time: 1 week/ $50 per fixture

Domestic Shipping
We offer flat rate shipping in the United States via UPS Ground (and USPS for small packages) which requires 1-5 business days to ship from Charlotte, NC. Please note CHL cannot be held liable for packages that are not received, but are tracked as delivered. As a result, the risk of loss and title of items purchased passes to you the customer upon delivery.

International Shipping – Canada and Outside North America
All orders ship to Canada via UPS International Ground or USPS Priority Mail International. We also offer carrier calculated shipping outside North America via USPS Priority Mail International. If your country is not available during checkout, please contact us to determine if we are able to ship to your country and to obtain a quote. Buyers are responsible for any customs and import taxes that may apply. CHL is not responsible for delays due to customs.

Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Return duties charges will be deducted from refund. 

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or cost associated with an incorrectly provided address.

We are not liable for packages that are not received but are tracked as “delivered”. If there is no signature requirement, UPS / USPS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren’t able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.

If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Often, the package will be delivered the next day.

If the package still cannot be found, it is your responsibility to contact UPS / USPS and request a “trace” to locate the package(s)

If you are not entirely satisfied with your purchase, we’re here to help.

We gladly accept returns.

Contact us within: 7 days of delivery

Ship items back to us within: 14 days of delivery

To be eligible for a return, your item(s) must be uninstalled and in the same condition that you received them. Returns must also be shipped back in original packaging and packed in the same method as received with the same packing material to prevent damage. You are responsible for the cost of the return shipment + a 15% restocking fee. If items are damaged in transit due to improper packing, additional fees will apply.   

The following items can not be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:

  • Custom or Personalized Orders
  • Sale items
  • Expedite fees, custom color, and shipping fees
  • Items customized by request (i.e. part swap, mixed colors, etc.)

Refunds:
If the item(s) and all parts are found to be in their original condition, then your refund will be processed within 7 days from the received date and a refund will be issued to your original method of payment for the fixture price minus a 15% restocking fee. If items are damaged in transit due to improper packing, additional fees will apply.  Shipping and expedite fees are 100% non-refundable.

Cancellations:
We require a 7 day notice of cancellation from the date the order was placed.  Please cancel by 5pm (EST) on the 7th day after you placed the order to avoid incurring a cancellation fee.

 

To return your product, please ship to the following address:

Cordero Handcrafted Lighting
4324 Revolution Park Drive
Suite 104
Charlotte, NC 28217

Country: Australia

The Australian Customs Service randomly holds 5 percent of all formal entry shipments for a documentary and physical examination of the goods. This process can cause delays of 24 to 72 hours.

For Importations into AU, if the value of the goods is under AUD $1000.00 no Import charges will be applicable (excluding alcohol and tobacco).
If the value of the goods is over AUD $1000.00, the goods will be subject to 10% GST (goods and services tax) and depending on the goods and Origin, may also be subject to 5% Duty, and a Customs Entry (TRADEGATE) processing fee of AUD $88.00 and this fee increases to AUD $190.00 when the value of the goods is valued over AUD $10,000.00.

Country: Canada

UPS must post a bond to allow shipments to be released in advance of payment of duties and taxes to the Canada Border Services Agency (CBSA). If UPS has to pay the duties and taxes for you, a fee of 2.7% of the total of these or a minimum of $5.85 will be charged.

Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds.
 
*These are our two most popular international shipping locations.
To inquire about your specific county’s duty rate.
Please inquire duty rates via our UPS shipping carrier’s website.

• Offer not valid on prior purchases.

Coupons / Promotions only valid during specified dates.

• Excludes sale items or returns/exchanges.

• Not valid on order cancellations and reorders.

At CHL we do our very best to earn positive feedback. If for any reason you are not satisfied with your transaction, please send us a message and in almost every case a solution can be easily worked out. While CHL fixtures are handcrafted with UL listed components, our fixtures as a whole are not UL listed. It is the customer’s responsibility to consult the appropriate electrical inspectors/contractors before installation of any lighting fixture. Dan Cordero, LLC is not liable for damages caused by misuse of our products or responsible for the refusal of installation from builders or electricians. 

Many of our creations feature light bulbs, glass globes, or glass pendants and we work hard to make sure they are packed extremely well. We love fragile stickers so don’t be alarmed when you receive a box covered in them. All that being said, glass is fragile and it will occasionally crack no matter how well we securely package them. If this does occur, we will send you a replacement free of charge. Please provide a picture of the shattered glass with the request.

If you have questions on our policies:

Contact Us